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Privacy Policy

Effective Date: 17/02/2026

 

At Willow Roots Reiki and Meditation (“we”, “us”, “our”), your privacy, trust, and sense of safety are deeply important to us.

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.

1. What Information We Collect

We may collect personal information that you provide directly to us, including:

Basic Contact Information

  • Full name

  • Phone number

  • Email address

Booking Information

  • Appointment details

  • Preferences or notes related to your session

Health & Wellbeing Information (if provided)

  • Relevant health history

  • Physical or emotional concerns

  • Information shared for the purpose of your Reiki or meditation session

This information is considered sensitive information under Australian privacy law and is handled with additional care.

Payment Information

  • Payment details processed via secure third-party providers (e.g. Stripe, PayPal)

  • We do not store your full credit card details

Marketing Information

  • Email address (if you opt-in to receive updates, newsletters, or offers)

Website Usage Data

  • Cookies and analytics data (e.g. website visits, pages viewed)

2. How We Collect Your Information

We collect personal information when you:

  • Make a booking through our website

  • Complete an intake or consent form

  • Contact us via email, phone, or online forms

  • Subscribe to our newsletter

  • Interact with our website

3. Why We Collect Your Information

We collect and use your information to:

  • Schedule and manage your appointments

  • Communicate with you about bookings or services

  • Provide Reiki, meditation, and wellbeing services

  • Understand your needs and tailor sessions

  • Process payments

  • Send updates or marketing communications (with your consent)

  • Improve our services and website

We only collect information that is reasonably necessary for these purposes.

4. Sensitive Health Information

If you choose to provide health or wellbeing information, you consent to us collecting and using this information to:

  • Ensure your session is appropriate and safe

  • Tailor our services to your needs

We will not use this information for any other purpose without your consent, unless required by law.

5. Payments

Payments may be processed through secure third-party providers such as:

  • Stripe

  • PayPal

These providers manage your payment details in accordance with their own privacy policies. We do not store full payment card details.

6. Marketing Communications

If you opt-in, we may send you emails about:

  • Services

  • Offers

  • Events

  • Guided meditations or content

You can unsubscribe at any time by clicking the unsubscribe link or contacting us.

We do not send marketing communications without your consent.

7. Sharing Your Information

We respect your privacy and do not sell or trade your personal information.

We may disclose your information only where necessary:

  • To service providers (e.g. website platforms, booking systems, email providers)

  • To payment processors (e.g. Stripe, PayPal)

  • Where required or authorised by law

Some third-party providers may store data outside Australia.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure website platforms

  • Password-protected systems

  • Limiting access to personal information

However, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep your personal information only for as long as necessary to:

  • Provide our services

  • Meet legal and record-keeping obligations

When no longer required, we will take reasonable steps to delete or de-identify your information.

10. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Improve user experience

  • Understand how visitors use our site

You can disable cookies through your browser settings.

11. Access and Correction

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or outdated information

To do so, please contact us using the details below.

12. Complaints

If you believe your privacy has been breached, please contact us.

We will respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

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